Your privacy matters.

1. Introduction

Clarity Copiers (NW) is committed to respecting your privacy and protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or enquire about our products and services.

We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions, use our contact page or call 01978 310721.

2. Information We Collect

We may collect personal information when you contact us, submit an enquiry or interact with our website, including:

• Your name, email address and telephone number
• Your business or organisation name
• Details of your enquiry or requested services
• Information you voluntarily provide when communicating with us

Our website may also collect technical information, such as your IP address, browser type, device information and website usage information.

We aim to collect only information reasonably necessary to respond to enquiries and provide our services.

3. How We Use Your Information

We may use information you provide to:

• Respond to enquiries and requests for quotations
• Provide information about our products and services
• Arrange consultations, equipment assessments or service appointments
• Process and manage customer requests
• Communicate with existing customers about their equipment or services
• Maintain and improve our website and customer experience
• Meet applicable legal and regulatory obligations
• Protect our website and systems against misuse or unauthorised access

We do not sell your personal information to third parties.

4. Our Legal Basis for Processing Information

Under UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

• Legitimate interests: responding to business enquiries, managing customer relationships, maintaining website security or operating our business, provided your rights do not override those interests.
• Contractual necessity: providing a product or service, fulfilling a contract or taking steps at your request before entering a contract.
• Legal obligations: complying with applicable laws and regulations.
• Consent: where required, including for certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw it at any time.

5. Website Enquiries and Contact Forms

When you complete a contact form or submit an enquiry through our website, we use the information you provide to understand your requirements and respond appropriately.

Your details may be used to contact you by telephone or email regarding your enquiry, provide a quotation or discuss relevant products and services.

Submitting an enquiry does not automatically mean you have agreed to receive unrelated marketing communications.

6. Marketing Communications

We may occasionally communicate with customers or business contacts about products, services or information relevant to their organisation, where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications.

You may ask us to stop sending marketing communications at any time through our contact page.

7. Cookies and Website Technology

Our website may use cookies and similar technologies to support essential website functionality, maintain security and understand website performance.

Cookies are small files stored on your device when you visit a website. Some are necessary for the website to function correctly. Others, such as analytics or advertising cookies, may require your consent before being activated.

You can manage cookies through your browser settings and, where available, through cookie preferences on our website. Disabling certain cookies may affect website functionality.

8. Sharing Your Information

We may share personal information with trusted service providers where reasonably necessary to operate our business and provide our services. These may include website hosting providers, email providers, IT support providers and organisations assisting with business operations.

Where third parties process personal information on our behalf, we expect them to handle it securely and in accordance with applicable data protection requirements.

We may also disclose information where required by law or a lawful request from an authorised public body. We do not sell personal information.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on the nature of the information, our relationship with you and applicable legal, accounting or regulatory requirements.

When information is no longer required, we take reasonable steps to delete it securely or anonymise it.

10. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include appropriate access controls, secure systems and restricted access to personal information.

Although we take data security seriously, no method of transmitting or storing information electronically can be guaranteed completely secure.

11. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restrictions on how your information is processed
• Object to certain types of processing
• Request transfer of your information where applicable
• Withdraw consent where processing relies on consent

These rights are subject to applicable legal conditions and exceptions. To exercise your rights, use our contact page. We will respond in accordance with applicable data protection requirements.

12. Third-Party Websites

Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices or content.

We recommend reviewing the privacy policies of any external websites you visit.

13. International Data Transfers

Some service providers may process or store personal information outside the United Kingdom.

Where international transfers occur, we will take appropriate steps to ensure personal information is protected in accordance with applicable UK data protection legislation. This may include relying on recognised adequacy regulations or appropriate contractual safeguards.

14. Children's Privacy

Our website and services are intended primarily for businesses and professional organisations. We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information through our website, please contact us so that we can review the matter.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, services, business operations or applicable legal requirements.

Any updated version will be published on this page with a revised date. We encourage visitors to review this policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, how we handle personal information or wish to exercise your data protection rights, please contact:

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator: ico.org.uk.